Job Number 23173678
Job Category Engineering & Facilities
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Start Your Journey with Us

JW Marriott is a luxury hospitality brand rooted in holistic well-being.\xe2\x80\x8b

Inspired by our namesake, who took care of himself so he could take better care of others, we provide a haven for guests to focus on their mind, body, and spirit.\xe2\x80\x8b

We do this by welcoming guests with a warmth that conveys a deep sense that \xe2\x80\x9call is well.\xe2\x80\x9d Projecting authenticity through everything we do. Bringing joy to every experience. And deeply understanding our impact on the people and world around us.

What started as 1 hotel has grown to over 100, allowing J. Willard\'s approach to life to be experienced around the globe.\xe2\x80\x8b

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city\'s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

The Marketing Executive is the voice of the hotel, acting as a Brand Champion and will be responsible for assisting with Marketing projects and initiatives, supporting Social Media and Digital activities. This role is especially focused on the digital marketing and promotion of the hotel\xe2\x80\x99s F&B outlets and is responsible for updating and maintaining all marketing channels, both internal and external.

The Marketing Executive will need to work with the graphic design team, social media lead and support any marketing campaigns through online channels. The Marketing Executive will need to be comfortable with meeting media and showing the hotel and its features. The Marketing Executive will support the F&B team and Spa team, as well as other departments with the creation, launch, promotion and execution of new concepts. This person will also be responsible for assisting and coordinating photography and video production for the hotel when required; managing multiple projects at the same time and successfully coordinating with internal teams, external clients and guests.

JOB SUMMARY

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

SCOPE / BUSINESS CONTEXT

• A Full Time position
• Number of Direct Reports - 0
• Titles of Direct Reports \xe2\x80\x93 NA

CANDIDATE PROFILE

Education:

• High School Diploma or equivalent

Skills and Knowledge:

• Able to work under pressure
• Team player
• Able to lift and bend

SPECIFIC DUTIES

• Maintain high standard of all engineering services required for indoor and outdoor meetings and functions.
• Attend associate complaints as directed.
• Participate and ensure complete success of preventive maintenance program of the housing.
• Do a daily walk around the housing and function room to ensure good working condition and corrective action is taken
• accordingly.
• Make sure that all materials needed to perform the jobs are available prior to work commencing.
• Maintain that all materials needed to perform the jobs are available prior to work commencing.
• Participate in departmental meetings and training etc.
• To attend all safety and fire training and adhere to safety instructions at work to prevent any accidents.
• Document all work performed and any spares used.
• Carry out any requests asked of you by your immediate supervisor.
• Your uniform should be clean at all times if you have to go to guest areas. Your uniform should be changed on a daily basis.
• Hygiene is of upmost importance, please make sure that you wash before coming to work and you practice good hygiene
• throughout your daily routine.
• To ensure that you maintain a high level of hospitality and guest concern. Practice at all times \xe2\x80\x9cEmpowerment\xe2\x80\x9d and do
• whatever it takes to satisfy the guest.
• Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident
• free manner and to create a safe working environment for himself and for others.

OTHER

Safety and Security:

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures:

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests\' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication:

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others:

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott