Summary Description: Responsible for coordinating the activities of all subordinate housekeeping hosts for ensuring cleanliness, maintenance, orderliness and beautification of all guest and public areas. A) Responsibilities and Duties: ? Directs and controls all subordinate Housekeeping Attendants to ensure that all day-to-day operational matters are handled on time and guest expectations are met. ? To lead and supervise the day-to-day operation of the department to ensure service standards are followed ? To handle Guest concerns and react quickly, logging and notifying the proper areas ? To actively participate in daily briefing, daily warm up and department meetings ? To ensure Room Attendants are informed daily about priorities in their section ? Assigns to associates to their duties and inspects work for conformance to prescribed standards of cleanliness ? Investigates complaints regarding housekeeping service and equipment and takes corrective action. ? Assigns areas for cleaning as per schedules and monitors the cleaning process. ? Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete. ? Reports engineering failures and breakdowns and follows up on repair schedules. ? Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order. ? Oversees the condition of plants both within and outside the rooms and reports any problems to immediate supervisor. ? Oversees the issuing, controlling and application of housekeeping cleaning chemicals. ? Executes departmental administration filling in forms and checklists as required on time. ? Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors. ? Ensures subordinate hosts are properly logging guest requests for room customizations are being properly and consistently acted upon to ensure complete guest satisfaction. ? Handles customer complaints if possible, or reports them to supervisors and ensures service recoveries, if necessary, are properly completed. ? Coaches, counsels, disciplines and develops subordinate hosts. ? Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. ? Coordinates work activities among departments. ? Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. ? Inventories stock to ensure adequate supplies. ? Evaluates records to forecast department personnel requirements ? Makes recommendations to improve service and ensure more efficient operation ? Prepares reports concerning room occupancy. ? Performs cleaning duties in cases of emergency or staff shortage. ? Examines Resort to determine need for repairs or replacement of furniture or equipment, and makes report for Housekeeping Manager ? Attends staff meetings to discuss company policies and patrons' complaints ? Establishes standards and procedures for work of housekeeping staff ? Advises manager, order taker, or admitting personnel of rooms ready for occupancy. ? Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports. Additional duties and responsibilities: ? Ensure integrity and confidentiality of information at all times. ? To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Immediate Manager or the Management. ? Changes in business may require alterations to this . Training and Employee?s Activities ? Attends scheduled trainings. ? Participates actively in Resort-initiated employee activities. Grooming and Hygiene ? Adheres to the specified hygiene and personal appearance standards of the Resort and surrounding area. Attendance ? Adheres to the set procedures for attendance and timekeeping. Environmental Awareness ? Reduces waste of supplies and materials by re-using or selling. ? Recycles, when possible. ? Conserves water and energy by adhering to environmental / energy conservation checklist appropriate for the surrounding area. ? Maintains clean surroundings. ? Participates in activities concerning the protection of the environment. Job Type: Full-time Ability to commute/relocate:

• Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Required)