Job Description

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.

KEY RESPONSIBILITES Supervise the implementation of housekeeping standards and procedures in relation to: Bedroom service Bathroom service Valet service Cleaning service Linen maintenance Recommended changes to these standards and training needs on an ongoing basis. Maintain a current and thorough knowledge of all housekeeping systems. Assign tasks/rooms to the Housekeeping staff and show presence on the 'floors'. Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly. Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules. Open and close the shift and ensure effective shift hand over. Prioritise arrival rooms. Liaise with Front Office for guest and hotel requirements. Ensure guest valet is processed and delivered in a timely manner. Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) Manage all special requests made by guests Ensure consistency within the department Manage lost property for the hotel Desired Skill & Expertise

Minimum 2 years experience in the same role in a 4/5* hotel. Friendly, polite, and courteous nature. Ability to work cohesively with fellow colleagues as part of a team. Ability to work well under pressure in a fast paced environment. Flexibility to respond to a range of various work situations.

Permanent Full-Time