Job Description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As a

Housekeeping Supervisor

at

SO/ Ras Al Khaimah, part of the All-Inclusive Collection

, you will oversee daily housekeeping operations to ensure the hotel's guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and SO/ brand style. You will supervise housekeeping staff, monitor service quality, and support the Executive Housekeeper in maintaining operational efficiency.

Key Responsibilities:

Supervise and coordinate daily activities of housekeeping staff to ensure efficient and high-quality service. Conduct inspections of guest rooms, suites, and public areas to maintain cleanliness, order, and presentation standards. Provide guidance, training, and coaching to housekeeping team members to enhance performance and service quality. Assign daily tasks and manage workflow to ensure timely completion of housekeeping duties. Monitor stock levels of cleaning supplies, linen, and amenities, and report shortages for replenishment. Ensure proper handling, storage, and maintenance of equipment, linen, and guest supplies. Respond promptly to guest requests or complaints related to housekeeping, ensuring satisfactory resolution. Assist in preparing staff schedules, managing attendance, and monitoring productivity. Enforce adherence to health, safety, and hygiene standards, including proper use of cleaning chemicals and equipment. Maintain accurate records of inspections, incidents, and housekeeping reports. Collaborate with other departments to ensure smooth operations and exceptional guest experiences. Uphold professional appearance, grooming, and SO/ brand standards at all times.

Qualifications

Previous experience in a housekeeping supervisory or team leader role, preferably in luxury hotels or resorts. Strong leadership, team management, and interpersonal skills. Knowledge of housekeeping procedures, cleaning techniques, and hygiene standards. Excellent organizational, multitasking, and problem-solving abilities. Attention to detail and commitment to delivering high-quality service. Ability to inspect and evaluate housekeeping standards effectively. Professional appearance, confident demeanor, and alignment with SO/ brand identity. Fluency in English; additional languages are advantageous. Ability to work flexible hours, including weekends and holidays, as required.

Additional Information

What awaits you...

The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. * A competitive package and plenty of development opportunities.