The housekeeping supervisor is responsible for overseeing the daily operations of the housekeeping department within a designated area or shift, ensuring the highest standards of cleanliness, hygiene, and presentation are consistently maintained throughout the property (e.g., hotel floors, public areas, villas). This role involves leading and directing teams of housekeepers and team leaders, managing schedules, ensuring efficient resource allocation, and maintaining a focus on guest satisfaction and operational efficiency.
Responsibilities:
Supervisory and Leadership Functions:
Supervise and coordinate the activities of housekeeping teams and team leaders, providing guidance, training, and ongoing support.
Assign daily tasks and responsibilities, ensuring equitable workload distribution and efficient workflow.
Monitor team performance, providing regular feedback, coaching, and performance evaluations in collaboration with the manager.
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to quality standards and cleanliness protocols.
Assist with the recruitment, onboarding, and training of new housekeeping staff.
Foster a positive, collaborative, and productive work environment, promoting teamwork and open communication.
Address and resolve any team-related issues, conflicts, or performance concerns promptly and professionally.
Operational Management:
Ensure all assigned areas are cleaned and maintained according to the property's standards and procedures, including deep cleaning schedules.
Manage and monitor the efficient use of cleaning supplies, chemicals, and equipment, minimizing waste and ensuring cost-effectiveness.
Oversee the proper handling and storage of linen and guest amenities.
Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate orders with the head manager.
Ensure the timely and efficient cleaning of guest rooms, including turndown service when applicable, adhering to occupancy status and guest requests.
Implement and monitor adherence to established cleaning schedules and procedures, adjusting as needed based on occupancy and special events.
Report any maintenance issues or safety hazards promptly to the engineering or relevant department.
Guest Focus and Service Excellence:
Ensure guest requests and complaints related to housekeeping are handled promptly, efficiently, and with a focus on exceeding guest expectations.
Maintain a professional and courteous demeanor when interacting with guests and staff.
Proactively anticipate guest needs and address potential cleanliness or service issues.
Communicate guest preferences and special requests to the housekeeping team.
Administrative Responsibilities:
Assist with the preparation of daily and weekly work schedules, considering occupancy levels and staffing requirements.
Maintain accurate records of room status, work completed, linen inventory, and any incidents or guest feedback.
Prepare and submit reports on housekeeping activities, team performance, and any challenges.
Manage lost and found items according to established procedures.
Participate in departmental meetings and training sessions.
Assist the head housekeeper/manager with budget management and other administrative tasks as required.
Health, Safety, and Compliance:
Ensure that all housekeeping staff adhere to health and safety regulations and procedures, including the proper use of personal protective equipment (PPE).
Promote a safe working environment and report any accidents or injuries immediately.
Ensure the proper handling, storage, and disposal of cleaning chemicals in accordance with safety guidelines and local regulations.
Adhere to the property's fire safety and emergency procedures.
Qualifications:
High school diploma or equivalent; a degree or diploma in hospitality management or a related field is preferred.
Proven experience (typically [Number] years) in a housekeeping role within the hospitality industry, with at least [Number] years in a supervisory or team leader capacity.
Comprehensive knowledge of cleaning procedures, chemicals, equipment, and best practices in housekeeping.
Strong leadership, communication, and interpersonal skills with the ability to motivate and manage a diverse team.
Excellent organizational and time management skills with the ability to prioritize tasks and manage multiple responsibilities. 2 1. ae.bebee.com ae.bebee.com 2. www.evaniosjobs.com www.evaniosjobs.com
Exceptional attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
Strong problem-solving and decision-making abilities.
Customer service oriented with a genuine focus on guest satisfaction.
Basic computer literacy, including familiarity with property management systems (PMS), is often preferred.
Ability to understand and follow written and verbal instructions in English (additional languages, especially Arabic, are an advantage in the UAE context).
Preferred Skills:
Previous experience in a similar role within the hospitality industry in Ras Al-Khaimah or the UAE.
Knowledge of specific cleaning and hygiene standards relevant to the UAE tourism and hospitality sector.
Familiarity with inventory management systems and cost control measures.
Training in leadership, supervision, or hospitality management.
First Aid and Basic Fire Safety training.
Job Types: Full-time, Permanent
Pay: AED1,000.00 - AED1,700.00 per month
Experience:
* UAE: 2 years (Preferred)
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