Job Description

*To apply for this vacancy, please visit https://www.cruise-academy.co.uk/current-vacancies-1/rooms-division-supervisor to complete the respective webform. As a Rooms Division (Housekeeping) Supervisor, you will be supporting the Rooms Division Manager in ensuring that the standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas & staterooms are always upheld. Key Responsibilities:

• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers' staterooms are always upheld.
• Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.
• Regularly monitors guest feedback, Service Excellence platform and other information to identify trends that might compromise the guest experience.
• Ensures that guest group activities and setups performed by personnel always meet the required standards and time frame.
• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
• Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
• Supports the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
• Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Qualifications & Experience:

• Minimum 2 years' full-time Housekeeping experience in a supervisory role in a comparable, premium hospitality environment.
• Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
• Clear understanding of Public Health & Environmental requirements relating to the servicing of public areas.
• Able to supervise an international team in a positive and productive manner.
• Able to be pro-active and work with minimal supervision.
• Excellent command of the English language, both verbal and written.

Contract:

• 6 months on-board, followed by 2 months of vacation
• Single cabin with private bathroom facilities

Start Date: Successful candidates will be scheduled to join vessels throughout 2022 & 2023, after completion of pre-employment paperwork. *To apply for this vacancy, please visit https://www.cruise-academy.co.uk/current-vacancies-1/rooms-division-supervisor to complete the respective webform. Applications submitted via Indeed will not be considered. Job Types: Permanent, Contract
Contract length: 6 months Experience:

• full-time housekeeping supervisory: 2 years (Required)
• premium hotel: 2 years (Required)