Job Description

Housekeeping Supervisor SUMMARY OF POSITION

To check & service the guest rooms and public area keeping the guest rooms and housekeeping stores to the standard of defined in Housekeeping SOP manual. To perform duties in the guest rooms, public area and laundry.

COMMUNICATION

Internal: Communicate with Executive Housekeeper and the team regarding the operation issues and give feedbacks of the colleagues' performance and productivity. Also liaise with other departments for smooth operation.

SCOPE

Reports for duty punctually wearing the correct uniform and name badge at all times. Preparing the room attendant task list Checking the key register against signature and room report before and after returns them at began & end of each shift. Attends the morning and evening briefing at the beginning of each shift. Checks assigned rooms thoroughly as per RSR Standard-LQA Standard, making the necessary arrangement in guest rooms and replenishing of linen and guest supplies are done. Inspects all facilities, furniture and fixtures and report any damage to the immediate superior for action and follow-up till it is done and maintain the record. Check all linen at the usage, mishandling and condition; highlight all findings in the department briefing. Informs Assistant HK Manager/Executive Housekeeper if any missing items, damages or unusual behaviors. Attends to the guest's requests and queries courteously and promptly in the course of duty or emergency cases. Maintains and arranges deep cleaning and PMP in guest rooms as per occupancy level. Check housekeeping all the equipment in its proper condition and keep them well clean and arrange. Present and active in the training sessions provided by the hotel and conduct training sessions for colleagues. Understands and adheres to all fire and safety procedures.

Checks assigned areas thoroughly, making the necessary arrangement, replenish linen and guest supplies. Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrival. Liaises with the engineering department the room's maintenance program ensuring the number of room are given daily for checking and remedial maintenance. Pays particular attention to busy areas such as guest inside and outside, entrance doors, pool, beach set ups, walkways and room garden areas. Get disposes of garbage from all guest villas and public areas had been removed on twice daily (morning and evening service) basis. Ensure all special requests are attended quickly and carefully. Actively Participates in monthly, weekly or daily chemical, guest supplies and linen inventories. Participates in the multi-skilling philosophy of the department. Is aware of the company's Policy, Vision, Mission Statement, and Hallmarks and ensuring that these are put into practice in our daily work activities. Is aware of and understands the Department Performance Plan. Archive the departmental goal and targets. Follow up Royal Saray Resort managed by ACCOR Operational Standards and LQA standard throughout the service sequence. Respect and follow INHOUSE policies and procedures at all times. Lead by example at all times. Make duty rosters for the team. Plan weekly days off and other leaves for colleagues. Inspect colleague's personal hygiene and grooming standards before shift starts.

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Strictly implement Rooms department Standard Operation Procedures and regulations in the resort without prejudice.

Assignment tasks for individual villa attendants as per operational demands with equal workloads based on priority and urgency. Ensure that our Accor Hotel's values are being practiced/demonstrated in our daily interactions with our colleagues and external guests. Responsible to conduct training for all colleagues in the team and especially for new colleague's department orientation, SOP trainings and all arrange all other necessary trainings. Ensure to keep professional and amicable interactions with all the departments in the resort and to each individual regardless of their job levels. Ensure that all maintenance issues raised daily (work orders) and liaise with engineering team to make sure the requested jobs are attended put the resort standard. Ensure to keep a tracking sheet of all reported maintenance issues and update the history of the maintenance request for each individual villa. Follow-up any pending maintenance issues from engineering department not exceeding a day. Communicate with Executive Housekeeper and Front Office team regarding the status of the villas at all times. Each and every occupied room should be inspecting at every service. Ensure the cleanliness of guest villas and public areas are uttermost important and this is 100% responsibility of housekeeping team. Understand daily movements, schedule tasks, events and special requests.

Understand the operational demands, urgencies and priorities while leading the team at work. Update reports and inventories (daily, weekly and monthly) and summit reports on time. Liaise with learning and development manager for monthly training plan and training activities. Arrange team building actives and events for the team and actively participate. Make fair and firm decision with all colleagues in the team. Maintain quality and the standard of the housekeeping service at all time without compromising. Maintain amenities and gift items minimum stock level and report it to Assistant Housekeeping Manager and Executive Housekeeper. Maintain daily reports and assign tasks for villa attendants. Ensure guest requests and preferences are attended without delay.

GENERAL DUTIES: Health and Safety Ensure that all potential and real Hazards are reported immediately and rectified

Be fully conversant with all departmental Fire and Emergency procedures

Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and colleagues.

Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Essential Skills: Eye for detail Intermediate level - Microsoft Office applications Competent in OPERA version High level of written and verbal business English Florist skill and designing talent. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

To be fully conversant with: Hotel fire procedures Hotel security procedures Hotel Health and Safety policy and procedures Hotel Facilities and attractions

Hotel standards of operation and departmental procedures Accor Grooming of Luxury and Appearance guidelines Accor values and its corresponding strategies Methods of accepted payment of the company Short and long term company marketing promotions

Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the resort

Qualifications:

Minimum of 3-4 years of previous experience in Luxury hotel and facilities services of comparable size, scale and nature or Diploma in Hospitality Management. Previous experience working in remote island highly preferred Strong ability to set priorities, balance competing priorities, and multi-task. Fluent in English language. Strong interpersonal and communication skills. Strong customer service orientation. Previous role in multicultural environment Experienced in Fire & Life safety systems

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following: Constant standing and walking throughout shift Frequent lifting and carrying up to minimum 30 lbs. Occasional kneeling, pushing, pulling, lifting Ability to swimming. Physically fit to work under sun and long hours. Schedule: Full-time