Job Description

Job Summary:

To ensure that room cleanliness is maintained consistently to achieve customer satisfaction and Hotel quality standards.

Key Responsibilities:

Report 10 minutes before for the duty and updating information's from night shift and desk coordinators. Ensure all day-to-day information for the maids are communicated/shared in daily briefings such as VIP arrivals, Master arrivals & Trace reports. Should hold daily briefings with the HK attendants to discuss instruction and persons for any complaints. Ensure the guest rooms, public area, corridors, services areas and staircases are spotless. Ensure that guest rooms and public areas are correct and well supplied and maintained with quality Standards. Inspect rooms efficiently for sell the room in good condition in order achieve high customer satisfaction. Ensure VIP rooms, full paying guests, & all celebration guest rooms are well prepared promptly. Notify the housekeeping office or AEHK when damage has occurred by the fault of the guest. Ensure the HK attendants are fully complied ABC of Housekeeping cleaning methods. Continue to train the HK attendants and inspect all finished job during their work in a guest room and public area Update/Report to the Assistant Executive Housekeeper on the performances and developments of HK attendants and recommend for any further. Train HK attendants to take pride in their performed task by praising/coaching/ and guiding them. Here are four basic points a supervisor has to accomplish:
(Cleanliness, Completeness, Condition, presentations, Quality Standards, Customer Satisfaction)

Responsible for the linen inventory on assign floor according to the Hotel operation. Has to submit handover tasks to the morning/evening and follow through. Room Inspection check list to update on daily basis with minimum of three checklists per day and maximum of twelve per month. Linen Runners Inspection check list to be updated on daily basis. Duty chart to be prepared on weekly basis. HK attendants vacation days and lieu days to be organized according to the operation with communicating to AEHK Deep Cleaning schedule to be carried out whenever it's applicable. Report and track all maintenance required room and follow through. Attends communication meetings. Highlight courses in house training sessions, cross exposure training and assigned Marriott courses. Always represent well-groomed appearance. Ensure to have full knowledge about all HK policy procedures. Strict compliance with hotel safety and security standards in guest rooms at all-time. Carry out the related duties instructed by AEHK Respects guest privacy and does not discuss any private information with colleagues. Carries out emergency procedures as per Hotel Emergency policy. Complies with hotel standards in relation to hygiene and personal presentation

Qualifications:

- High school diploma or equivalent.

- Previous housekeeping Supervisor experience in 5 star hotels.

- Good physical fitness and stamina for performing physically demanding tasks.

- Attention to detail and a commitment to maintaining cleanliness and order.

- Strong communication skills and a positive attitude when interacting with guests and colleagues.

- Knowledge of safety procedures and proper use of cleaning equipment and chemicals.

Job Type: Full-time

Pay: AED1,800.00 - AED2,200.00 per month

Experience:

* housekeeper: 1 year (Preferred)