POSITION TITLE: HOUSEKEEPING SUPERVISOR Summary Description: Responsible for coordinating the activities of all subordinate housekeeping hosts for ensuring cleanliness, maintenance, orderliness and beautification of all guest and public areas. A) Responsibilities and Duties: Directs and controls all subordinate Housekeeping Attendants to ensure that all day-to-day operational matters are handled on time and guest expectations are met. To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To ensure Room Attendants are informed daily about priorities in their section Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Assigns areas for cleaning as per schedules and monitors the cleaning process. Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete. Reports engineering failures and breakdowns and follows up on repair schedules. Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order. Oversees the condition of plants both within and outside the rooms and reports any problems to immediate supervisor. Oversees the mini-bar operation ensuring bars are restocked in a timely and efficient manner. Oversees the issuing, controlling and application of housekeeping cleaning chemicals. To attend to any ad hoc guest requests ensuring that they are properly attended to. To oversee the turndown process ensuring specially requested times are adhered to. Executes departmental administration filling in forms and checklists as required on time. Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors. Insures subordinate hosts are properly logging guest requests for room customizations are being properly and consistently acted upon to insure complete guest satisfaction. Handles customer complaints if possible, or reports them to supervisors and insures service recoveries, if necessary, are properly completed. Coaches, counsels, disciplines and develops subordinate hosts. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Coordinates work activities among departments. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Inventories stock to ensure adequate supplies. Evaluates records to forecast department personnel requirements Makes recommendations to improve service and ensure more efficient operation Prepares reports concerning room occupancy, payroll, and department expenses Performs cleaning duties in cases of emergency or staff shortage. Examines building to determine need for repairs or replacement of furniture or equipment, and makes report for Housekeeping Manager Attends staff meetings to discuss company policies and patrons\' complaints Issues supplies and equipment to workers Establishes standards and procedures for work of housekeeping staff Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy. Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. Additonal duties and responsibilities: Ensure integrity and confidentiality of information at all times. To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Immediate Manager or the Management. Changes in business may require alterations to this . Care of Equipment Ensures maintenance and careful handling of equipment used. Ensures timely reporting of malfunction or maintenance deficiency to appropriate area. Training and Employee\xe2\x80\x99s Activities Attends scheduled trainings. Participates actively in company initiated employee activities. Grooming and Hygiene Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area. Attendance Adheres to the set procedures for attendance and timekeeping. Company Policies and Procedures Adheres to the provisions outlined in the Employee\xe2\x80\x99s Handbook, Disciplinary Code, and Rules & Regulations. Job Type: Full-time