Job Description

Your day to day

oMaintain an up to date awareness of room status to ensure efficient servicing.
oAssign responsibilities to subordinates and monitor their performance and productivity.
oEnsure the cleanliness and maintenance of all Housekeeping equipment, and schedule necessary preventative maintenance and repair work.
oOversee assignment of the rooms to the Room Attendants for cleaning.
oCheck and release vacant clean rooms for sale.
oConduct random inspection of service rooms.
oInspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
oNote down repairs, linen supplies and out-of-order rooms.
oEnsure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
oEnsure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
oEnsure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests' needs/requests.
oCheck and counter-sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
oRecord activities/problems/complaints and follow-up work as necessary in the Log Book.
oLog and store lost property items and send them to guests when required in accordance with Policy and Procedure.
oLiaise with maintenance on all out of order rooms and follow up until returned to service.
oPromote the health, safety and welfare of employees within hotel.
oProvide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are followed at all times
oTo report for duty punctually, wearing the correct uniform and name badge at all times.

GENERAL

oCommunicate effectively with all other departments
oAbility to work a flexible roster
oAttend meetings, training sessions and any other required meeting or training session.
oIdentify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
oEnsure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager
oConsistently meet hotel standard of room presentation.
oAble to meet productivity targets.
oGuest satisfaction and feedback
oAchieve on time completion of all rooms under supervision in accordance with hotel service standards.

PERSONAL CHARACTERISTICS

Education

o Secondary Education
o Fluent in English; spoken and written

Experience

o Previous Housekeeping Experience in a 4-5 Star Hotel
o Previous experience in Supervising a housekeeping team

Technical

oThorough understanding of correct manual handling techniques
o Understanding of safe chemical practices.

Personal Attributes

oCan do' attitude and a high level of energy
oProfessionally groomed
oAble to work well independently with minimal supervision

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.