Job Description

Key ResponsibilitiesOperations & Quality Control

Supervise daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry (if applicable). Inspect rooms and public areas to ensure cleanliness, presentation, and maintenance meet 5-star standards. Ensure adherence to hotel SOPs, brand standards, and hygiene regulations. Coordinate with Front Office to prioritize rooms, handle early check-ins, late check-outs, and VIP arrivals. Report maintenance issues promptly and follow up with Engineering.
Guest Service

Handle guest requests, concerns, and complaints professionally and promptly. Ensure VIP, long-stay, and special-request rooms are prepared to luxury standards. Maintain a guest-focused approach at all times.
Team Supervision & Training

Supervise, schedule, and allocate duties to housekeeping attendants and public area cleaners. Conduct on-the-job training for new associates and continuous coaching for existing staff. Monitor staff grooming, punctuality, and adherence to hotel policies. Assist in performance evaluations and provide feedback to the Executive Housekeeper.
Inventory & Administration

Control housekeeping supplies, linens, and guest amenities to prevent wastage and shortages. Maintain accurate records of room status, lost & found, and daily reports. Ensure proper use and care of cleaning equipment and chemicals.
Health, Safety & Compliance

Ensure compliance with health, safety, and sanitation standards. Promote safe work practices and proper handling of cleaning chemicals. Participate in hotel audits and inspections.
Skills & Competencies

Strong leadership and team-management skills Excellent attention to detail High standards of cleanliness and presentation Strong communication and interpersonal skills Guest-oriented mindset Ability to work under pressure and manage priorities
Qualifications & Experience

Diploma or certification in Hotel Management or Hospitality (preferred) Minimum

2-4 years of housekeeping experience

in a

4 or 5-star hotel

, with at least

1 year in a supervisory role

Knowledge of luxury hotel standards and SOPs Basic computer skills (PMS knowledge is an advantage)
Job Type: Full-time

Pay: AED2,450.00 - AED2,500.00 per month

Application Question(s):

What is your joining availability ? What is your visa status ? What is your expected salary ?
Experience:

* Housekeeping Supervisor in 4

/5

: 4 years (Required)