\xe2\x80\x9cThe world is yours with Meli\xc3\xa1\xe2\x80\x9d
Joining Meli\xc3\xa1 is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? \xf0\x9f\x98\x89\xf0\x9f\x8c\x9f
Because belonging to the great Meli\xc3\xa1 family is being VIP
You will enjoy My Meli\xc3\xa1Rewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My Meli\xc3\xa1Benefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meli\xc3\xa1 as we are of you \xf0\x9f\x98\x89
To constantly monitor and manage the Housekeeping Operation in order to guarantee highest levels of cleanliness and hygiene throughout the hotel areas. To motivate and train colleagues to ensure a smooth and efficient Housekeeping operation. To fulfil and exceed guest expectations in accordance with the ME Brand standards.
Lead and manage the housekeeping supervisors and room attendants
Motivate, train, and supervise all Housekeeping colleagues
Ensure that all relevant FHLSS standards are in place and followed
Execute projects such as preventive maintenance, inventories, and productivity studies
Review regularly Standard Operating Procedures, and Processes in order to guarantee effective and efficient service as per ME Dubai Standards
Conduct daily meetings with Supervisors and Housekeeping colleagues
Maintain an ongoing Safe & Sound program
Conduct regular inventories of cleaning equipment, linen and guest supplies, to ensure sufficient stock at all times
Conduct appraisal and performance reviews on a regular basis
Identify colleagues for further development or training needs
Execute quarterly, half-yearly, yearly cleaning schedules for all hotel areas
Coordinate with Front Office and Engineering about daily challenges
Establish Preventive Maintenance Plan and Snag lists for rooms and public areas
Develop training plans and establish measurements for training needs
Manage the minibar operations cost effective and conduct regular inventories
Respond to guest questions and needs professionally, timely and with a smile
Handle guest complaints in a polite and professional manner
Take ownership of any guest complaints and follow up on the service recovery
Meet with guests in order to meet their expectations and to gather preferences
Spot check arrivals and ensure their preferences are fulfilled
Provide guest assistance, direction and information as requested
Conduct daily communication meetings about any glitches or guest challenges
Ensure that all MHI standards are in place at all times
Schedule, monitor and ensure completion of deep cleaning programs and assign tasks to housekeeping colleagues.
Perform line level functions in emergency situations
Provide a working environment that allows colleagues to excel
Provide cost effective housekeeping management without compromising on quality
Ensure that the housekeeping operation is performing consistently at a very high level
Ability to work a flexible schedule to include early mornings, late nights, weekends and holidays
Be creative, energetic and willing to exceed expectations in order to guarantee highest staff and guest satisfaction.
Motivate and inspire the Housekeeping Team to continuously deliver formidable luxury service
Immaculately groomed and articulate, professional appearance
Update ME Dubai reports and related training log books
Update cleaning schedules and tasks regularly
Execute departmental trainings and hand in training sheets
Review and monitor the productivity of room attendants
It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
It is part of your strategy to fully understand and support in all aspects the ME Dubai Human Resources Strategic Policy.
It is part of your role and your responsibility to fully support all learning and development activities.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel\'s network, computers or internet access which is in the hotel\'s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at ME Dubai.
ME Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
Act as a hotel ambassador at all times.
Other duties assigned by the Rooms Division Manager and General Manager
At Meli\xc3\xa1 we are all VIP \xf0\x9f\x8c\x9f
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli\xc3\xa1 an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli\xc3\xa1 an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be \xe2\x80\x9cVery Inspiring People\xe2\x80\x9c, follow us on: