General Information

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Country/Region

United Arab Emirates

Province/City

Abu Dhabi

Location

Rosewood Abu Dhabi

Department

Rooms - Heart of House

Job Type

Full-time Permanent



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OVERVIEW/BASIC FUNCTION:

To maintaining an orderly and clean property with highest standard and maintain the brand standard of Rosewood.

RESPONSIBILITIES:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that all related standards are maintained at a superior level daily.

Controlling and maintaining all documentations needed as per the standard in housekeeping department including laundry department.

Performing regular 121 and appraisals with supervisors

Responsible for the RSS team by maintaining a solid training plan for all associates and newcomers.

Performing the departmental Payroll system and keeping the balance of public holiday balance, vacations balance and extra hours balance if any

Completes morning and evening reports and assists with assignment of room attendants and house persons.

Responsible of keeping LQA and Brand Standards to the high-level quality with proper daily inspection and training.

Maintain a proper follow up and standard always maintained by DCT in all the areas.

Trains new supervisors and assists the training of room attendants, house persons and other housekeeping staff.

Work with laundry personnel and also train them when needed, checking on VIP laundry deliveries.

Inspect all public areas daily follow up on the walk through.

Report all injuries to security so a written report can be made.

Work closely with laundry team and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.

Work closely with Front office ensure all special attention and highlighted arrivals rooms and house status inventory is monitored.

Work closely with Food and Beverage team ensuring the cleanliness and maintenance of the outlets are kept at the best

Work closely with Human resource team ensuring back of the house cleanliness and hygiene standards and are kept at the best

Personally, supervises the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection

Assist in all physical inventories of linens and maintaining a proper par level.

Maintaining and assisting on weekly/monthly duty roster of the department including the outsourced team if any

Liaise with third party supplier maintaining the relationship in line with procurement standards and with purchasing department Champion guests satisfaction, encourage fasts glitch resolution and appropriate communication with the guests to confirm the satisfactory recovery. Represent the department in the meetings and be fully aware of the recent trends in service and complaints for HSK dept.

Update Forecast regularly and communicate closely with the Purchasing department to maintain and delivery expected GOP.

Leverage initiatives and sustainability focus in daily operations.

Organize team activities to ensure team spirit and motivation.

Perform monthly departmental meeting based on the mandatory agenda with the addition of the Departmental matrix, associate recognition, hearing and addressing their concerns/comments.

Communicate with the Engineering Department and facilitate the PRP of rooms to maintain great state of the hotel appearance and functionality.

All other duties as required by ADOR and in absence DOR.

OSHAD RESPONSIBILITIES:

While at work, (and while on work premises) an associate shall:

Take reasonable care of their own health and safety.

Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work.

Cooperate with full compliance with Hotel\'s developed OSHMS policies, OSHMS procedures & operational works instruction to protect the health and safety of the people.

Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct.

Report all OSH incidents and work-related injuries; and

Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel\'s workplace in the interest of health, safety, welfare or protection or management of the workplace.

Participate in conduct of OSH related planning and implementation in order to achieve the Hotel\'s OSH objectives, targets & program.

Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, toolbox talks, etc.

ACCOUNTABILITY:

Held accountable and committed whatever it takes to comply with the company\'s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.

Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.

To report to his supervisor or respective Manager.



QUALIFICATIONS:

Experience: Minimum two years\' experience in a supervisory position with a housekeeping

department for a luxury or ultra-luxury hotel.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest\'s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to read and interpret business records and statistical reports; basic

mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout

the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: None required.

About Us

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Located on Al Maryah Island at the core of Abu Dhabi\'s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Rosewood Hotels & Resorts