Job Description

Position Summary:

The Housekeeping Coordinator plays a vital role in ensuring the smooth and efficient operation of the housekeeping department. This position is responsible for coordinating daily activities, maintaining clear communication between housekeeping, front office, and engineering, monitoring room status, handling guest requests, and supporting the housekeeping team in achieving the highest standards of cleanliness and service.

Key Responsibilities:

Coordinate daily housekeeping operations, ensuring timely cleaning and readiness of guest rooms and public areas. Maintain constant communication between Front Office, Engineering, and Housekeeping to update room status and special requests. Handle guest requests and complaints promptly, ensuring excellent service recovery. Prepare and update daily housekeeping reports (room status, occupancy, and cleaning progress). Monitor and track the allocation of tasks to room attendants and supervisors. Assist with scheduling, attendance tracking, and maintaining records of staff performance. Support in ordering, controlling, and maintaining housekeeping supplies and linen inventory. Assist in training and guiding new team members to ensure compliance with hotel standards. Ensure adherence to safety, hygiene, and grooming standards within the department. Provide administrative support to the Executive Housekeeper, including preparing reports and documentation as required.

Requirements:

Previous experience in housekeeping operations or a similar role in hospitality preferred. Strong organizational and multitasking skills with attention to detail. Excellent communication and coordination abilities. Proficient in MS Office; knowledge of PMS is an advantage. Ability to work under pressure and in a fast-paced environment. Flexible with working hours, including weekends and holidays.
Job Type: Full-time