Job Description

Key Responsibilities

Administrative & Coordination

Coordinate daily housekeeping operations and prepare task assignments for room attendants and housemen. Maintain housekeeping records (room status reports, lost & found, maintenance requests, etc.). Update room status in the system (e.g., Opera PMS) and communicate with Front Office on readiness. Receive and log all guest requests, complaints, and maintenance issues, ensuring proper follow-up. Track linen, amenities, and housekeeping supplies inventory; raise requisitions when necessary. Prepare duty rosters and monitor staff attendance. Assist in monitoring outsourced cleaning services (if applicable).

Guest Service

Handle guest calls and special requests courteously and efficiently. Ensure quick follow-up and resolution of guest complaints related to housekeeping. Coordinate with Front Office to prioritize rooms for early arrivals, VIPs, and special requests.

Communication & Reporting

Act as liaison between housekeeping team and other departments. Communicate effectively with supervisors and room attendants to ensure smooth workflow. Prepare daily housekeeping reports and submit to Executive Housekeeper. Maintain Lost & Found log and ensure proper handling according to SOP.

Qualifications & Experience

Minimum 1-2 years of administrative/coordination experience in housekeeping or similar role. Previous hotel experience is an advantage. Proficiency in English (oral & written); additional languages a plus. Excellent communication and interpersonal abilities. Computer literacy (MS Office, Opera PMS or similar systems). Ability to handle pressure in a fast-paced environment. Attention to detail and commitment to service excellence.
Job Type: Full-time

Application Deadline: 02/09/2025