Job Description

To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards. To ensure that all guests enjoy their stay being offered the finest personal service. To respect the privacy of the guests and the confidentiality of the information. To report any guest comment or complaint. To set-up inventory and monitor supplies and other commodities upon guest requests. To update the above items' availability in the PMS. To be aware of and to follow emergency and security procedures. To fulfill administrative tasks, housekeeping office coordination and filing. To respect key handling procedures. To read and update logbooks. To update guest history in the PMS. To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual. To carry out special projects according to given assignments. To attend a daily line up briefing with the Housekeeping team. To coordinate with all departments as per guests and operational needs. To inform concerned division or department heads whenever a matter is delayed or not solved. To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department. * To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Executive housekeeper.