Job Description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our team in Dubai, United Arab Emirates. As a key member of our housekeeping department, you will play a crucial role in ensuring the efficient day-to-day operations and maintaining high standards of cleanliness and guest satisfaction.

Assist the Housekeeping Management team in overseeing daily operations and coordinating staff activities Allocate tasks to Housekeeping Attendants and ensure proper distribution of workload Conduct daily briefings and communicate relevant information to the housekeeping team Monitor and respond to guest requests promptly, utilizing appropriate systems and procedures Coordinate communication within the department and with other hotel departments Liaise with Front Office and Maintenance to ensure room availability for guest arrivals Perform quality checks on cleaned rooms and public areas to maintain high standards Manage inventory of cleaning supplies and linens, placing orders as needed Train new team members on housekeeping procedures and best practices Assist in creating and updating cleaning schedules and rotation plans Address and resolve any housekeeping-related issues or complaints

Qualifications

Minimum of 2 years of experience in housekeeping, preferably in a coordinator or supervisory role Proven leadership skills and ability to manage a diverse team Strong attention to detail and commitment to maintaining high cleanliness standards Excellent organizational and time management skills Proficiency in Microsoft Office suite, particularly Excel and Word Experience with hotel management software (e.g., Opera Cloud) is a plus Outstanding interpersonal and communication skills Ability to work a flexible schedule, including weekends, holidays, and different shifts Problem-solving skills and ability to make quick decisions in a fast-paced environment Knowledge of housekeeping best practices, cleaning techniques, and safety protocols Fluency in English; knowledge of Arabic or other languages is an advantage Physical stamina to perform housekeeping tasks when necessary * Customer-focused mindset with a commitment to providing exceptional service