Job Description

Report for duty on time and sign the attendance sheet. Good knowledge in handling guest requests. Good knowledge of Housekeeping operations. Responsible for Departmental keys and guest room master key cards. Responsible for all calls coming to the Desk and to convey the right message to the right person and closing the message. Maintaining records related to day to day operations of Housekeeping. Follow up with concerned departments in case of guest requests/ complaints. Updating the Housekeeping data board with information like VIP in house, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc. Good understanding of the property management soft wares (E.g. Opera, laundry billing, etc.) Allocate work for each staff in liaison with the HK Supervisor according to allocation system / work load for the day. Should have good telephone etiquette. Make the relevant room status changes on the software as per the instruction given by floor supervisors. Prepare the room discrepancy list for Front office morning shift and evening shift. Post laundry charges to the respective guest folios. Prepare monthly sales report for Laundry, dry cleaning and any other miscellaneous sales. Prepare the missing / broken item register/ discard for the month. Handle the lost and found procedures and all enquiries. Maintaining the "I need it now" cupboard. Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement. Coordinate with Engineering / Maintenance department for room maintenance issues. Co-ordinate with Front office department. Should have complete information related all the rooms in hotel. Should have information of every staffs, where they are allotted for the work. E.g. Staff allocated for Floor guest rooms, extra cleaning, linen keepers movement. Maintaining the checkout announced register and closing the call. Maintain the DTCM file. Assist the room attendants during high occupancy with the consent of the EHK. Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving. Skills Required: Good communication skills. Telephone etiquettes. Computer knowledge, excel, word and Opera. Good team player. Job Types: Full-time, Permanent Salary: AED1,700.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Job Types: Full-time, Permanent Salary: AED1,500.00 - AED1,700.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)