Job Description

Comprising of The First Group's award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection's portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection's restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world's first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai's hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.

KEY RESPONSIBILITIES Reports for duty punctually always wearing the correct uniform and name badge. Attends the morning/evening briefing at the beginning of the shift. Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift. Cleans assigned rooms thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies. Tidy and arrange Guest belongings when cleaning Guest rooms and bathrooms to ensure compliance with the standards of the Hotel. Inspects all facilities, furniture and fixtures and reports any damage to the Supervisor for action and follow-up. Informs Order Taker / Floor Supervisor of any missing/broken items found in rooms. Attends to the guest's requests and queries courteously and promptly in the course of duty. Inform Valet Service to collect Guest clothes for laundry, dry cleaning or pressing to maintain Guest satisfaction. Operate in a safe and environmentally friendly way to protect guests and colleagues' health, safety and security as well as protect and conserve the environment. Does special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level. Cleans staircases, corridors, windows, and pantries on the assigned floors as and when requested. Cleans and stores all the equipment in proper place and keeps pantries well arranged. Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays. Re-stocks the trolley & pantries for the next day. Keeps all housekeeping areas clean and tidy. Present and active in the training sessions provided by the hotel and department. Reports any maintenance issues immediately and do not release rooms with maintenance faults. Assist with preventative maintenance programmes. Does not allow anyone to enter in guest rooms except with the approval of the Supervisors. Reports any suspicious behaviour immediately. Reports damages or missing items. Does not give your master keys to any team member. Duties not limited in rooms only but also could be assigned in the Laundry/Runner. Duties not limited in Rooms but also could be assigned in Public area.

Desired Skill & Expertise

At least two years experience as a Room attendant as hotel staff or casual staff is prefered. Have knowledge of Housekeeping operational procedures. Have the ability to work under pressure and in a fast-paced environment. Have the ability to communicate effectively with the team and deliver consistently. Ability to anticipate and focus attention on guest needs, being professional and welcoming. Excellent organizational skills and time management skills.

Permanent Full-Time