Job Description

Your day to day

oEnsure that the hotel's standards of cleanliness, hygiene, security and presentation are in maintained all assigned rooms.
oPerform cleaning duties in guest apartments in accordance with the status or the guest's stay.
oInspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor, Executive Housekeeper or Housekeeping coordinator, for action and follow up.
oAttend to guests' requests and queries courteously and promptly in the course of performing duties.
oComplete all information on the Allocation Sheet for all assigned rooms, marking status, linen replaced and special requests.
oComplete the Allocation sheet with the time commenced servicing the room, any running that is required, times that DND signs were placed on the door and record any maintenance issues.
oReport to the Housekeeping Supervisor any unusual incidents, complaints, unauthorized persons in rooms, missing or damaged hotel property, and lost and found items.
oClean, tidy and vacuum the housekeeping pantries, ensure pantry doors are kept locked at all times and lights out when not in use.
oStack all stocks neatly in the pantry.
oSign out, sign in, and restock correctly the cleaning bucket. Maintain in good working order all equipment allocated for cleaning on a daily basis.
oVacuum guest floor corridors as assigned and keep then clean throughout the day including dusting, spot marking and polishing.
oMaintain the vacuum cleaners in good working condition with each vacuum cleaner to be returned daily fully cleaned and in working order. All breakages to be reported to the Housekeeping Supervisor.
oMaintain maximum security of guest information on work sheets by keeping inside the guest room at all times and by not opening any room door for either guests or employees.
oNotify to the Housekeeping Coordinator all DND rooms by 14.00 hrs. every day.
oReport any lost Master Keys to the Housekeeping Supervisor immediately.
oUse the chemicals provided in accordance with the Material Data Sheets provided.
oCarry out any additional duties as requested by the Manager or Supervisor.

GENERAL

oCommunicate effectively with all other departments
oAbility to work a flexible roster
oAttend meetings, training sessions and any other required meeting or training session.
oIdentify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
oEnsure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
oConsistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager.
oConsistently meets productivity targets.
oGuest satisfaction ratings
oPersonal presentation
oPresentation and cleanliness of pantry and store room.
o

PERSONAL CHARACTERISTICS

Education

o Ability to speak and understand English.
o Able to read and write English
o

Experience

o Minimum 2 years Housekeeping Experience in a 4-5 Star Hotel

Technical

oGood understanding of correct manual handling techniques
o Understanding of safe use of cleaning chemicals and personal protective equipment.

Personal Attributes

o'Can do' attitude and a high level of energy
oProfessionally groomed
oAble to work well independently

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