Job Description

Core Work Activities:

. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

. Works effectively with the Engineering department on guestroom maintenance needs.

. Supervises the property general cleaning schedule.

. Inventories stock to ensure adequate supplies.

. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

. Supports and supervises an effective inspection program for all guestrooms and public space.

. Communicates areas that need attention to staff and follows up to ensure understanding.

. Ensures all employees have proper supplies, equipment and uniforms.

. Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.

. nderstands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

. Responds to and handles guest problems and complaints.

. Strives to improve service performance.

. Empowers employees to provide excellent customer service.

. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

. Participates as needed in the investigation of employee accidents.

. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

. Ensures employees understand expectations and parameters.

. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

. Observes service behaviors of employees and provides feedback to individuals.

. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

. Participates in the employee performance appraisal process, providing feedback as needed.

. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

. Participates in employee progressive discipline procedures.

Requirements

Education and Experience:

. High school diploma or GED; 2 years experience in the housekeeping or related professional area. Or

. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.