Handle check-ins, check-outs, and reservations efficiently.
Provide information on hotel amenities and local attractions.
Address guest inquiries, complaints, and special requests.
Administrative Tasks:
Maintain accurate guest records and manage booking systems.
Process payments and reconcile daily financial transactions.
Communication:
Coordinate with other departments to meet guest needs.
Communicate effectively in Russian and assist non-Russian speaking guests.
Security:
Monitor guest access and ensure safety protocols are followed.
Promotions:
Promote hotel services and upsell to enhance guest experience.
Job Type: Full-time