Hotel Night Manager

Ras al-Khaimah, United Arab Emirates

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Responsibilities:

Monitoring the activities of guests to ensure they are enjoying their stay and addressing any concerns they may have
Coordinating with other departments such as housekeeping, engineering, and facilities to ensure that all repairs or maintenance issues are addressed in a timely manner
Conducting staff meetings with department heads to discuss issues and concerns related to employee morale or productivity
Ensuring that all hotel policies and procedures are followed by staff members
Creating reports that detail the status of hotel operations and identify areas for improvement
Coordinating with vendors such as caterers, event planners, limousine services, and florists to ensure that events run smoothly
Determining staffing needs for each shift based on the number of reservations and anticipated occupancy rate for that time period
Providing customer service to guests by answering questions about hotel facilities and services
Assisting in the resolution of customer complaints by working with management to find solutions that are acceptable to all parties involved

Job Types: Full-time, Permanent Salary: From AED3,000.00 per month

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