Job Description

Job Summary
Jumeirah Beach Hotel is looking to recruit an experienced Hotel Manager with a strong background in the Food & Beverage stream for our flagship hotel in Dubai. This is a critical role, and an exciting time to join the hotel's leadership team, due to a number of new openings and projects in the pipeline. Responsibilities are diverse in this expansive luxury resort and the successful candidate will be responsible for the below and more:

• Assist in the execution of the hotel's business strategy to achieve goals set in the hotel's Balance Scorecard.
• Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained.
• Verify the quality of the products used in the hotel operation on a regular basis.
• Take responsibility for the timely delivery of capital projects to ensure company assets are effectively maintained.
• Encourage and foster teamwork in order to share resources and best practice between departments.
• Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues.
• Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.
• Lead the operation in the absence of the General Manager when required.
• Act as Senior Manager on Duty for the hotel as scheduled.
• Perform any other duties that management may reasonably require.
• Ensure that each operation is accounted for separately as an individual profit operational budget strictly adhered to.
• Assist the Managing Director to prepare monthly forecasts, annual marketing plans, business review reports as needed.
• Stay up-to date with financial results (budget vs actual) in sales and cost areas and ensure that sales and profit are maximized.
• Control expenses and recommend and implement measures to control them.
• Maintain all hotel records and reports as prescribed by the company and hotel policies and procedures.
• Ensure departmental meetings are well planned, result-oriented and produce effective outcomes.
• Ensure that an effective marketing approach is applied to all operations.
• Fully understand the market needs and desires for each operation and ensure that the relevant products are developed by the management team.
• Be available to meet with guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner.
• Closely monitor guest feedback, communicate feedback results and make recommendations for improvement.
• Assist the Managing Director to recruit and select members of the management team who meet the Jumeirah profile and can deliver Jumeirah core competencies.
• Mentor / coach and provide learning and development opportunities for Department Heads and Managers and encourage them to take responsbility for their own development and growth.
• Manage performance of all direct reports in line with the company policy
• Actively support Jumeirah Emiratization strategy and ensure local colleagues are given opportunities to learn and grow.

About you
The ideal candidate for will have the following experience and qualifications:

• Demonstrated experience leading F&B as part of the career journey and a strong working knowledge of all hotel operations including Rooms and other functions.
• Experience with projects, new F&B concepts, successful launches.
• Management qualification from a recognized hotel school or internationally recognised university.
• Evidence of continuous professional and personal development activities.
• At least 5 years' experience in senior management role in a luxyry 5-star hotel resort.
• Experience dealing with and fostering good relations with asset management or owner representatives.
• Demonstrable achievements in improving customer satisfaction and profitability.
• Working with a culturally diverse workforce.
• Combination of operational experience in both Rooms and Food & Beverage.
• Middle East experience.
• Resort experience.
• Proficiency in spoken and written business English.
• Competent in Microsoft Office applications.
• Able to manage large and diverse operations.
• Effective Communication Skills.

Skills Required