The job purpose is to oversees all aspects of hotel operations, ensuring the delivery of exceptional guest experiences, efficient management of resources, and achievement of financial objectives. The role involves managing staff, optimizing hotel performance, and maintaining high standards of service and hospitality.
Overall Management:
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and security.
- Develop and implement operational policies, procedures, and standards to ensure consistent service delivery and guest satisfaction.
- Monitor daily activities and performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitor and analyse hotel performance metrics, such as occupancy rates, revenue per available room (RevPAR), and average daily rate (ADR), identifying opportunities for improvement.
- Conduct regular inspections of hotel facilities to maintain cleanliness, safety, and compliance with regulations.
Guest Experience Management:
- Ensure the delivery of exceptional guest experiences by maintaining high standards of service and hospitality.
- Respond promptly to guest inquiries, concerns, and feedback, striving to exceed expectations and resolve issues in a timely and satisfactory manner.
- Monitor guest satisfaction scores and reviews, implementing strategies to enhance guest satisfaction and loyalty.
Strategic Planning and Management:
- Develop and implement strategic plans and objectives to drive business growth and profitability.
- Set performance goals and key performance indicators (KPIs) for departments and staff members.
- Monitor industry trends and market conditions to identify opportunities for improvement and innovation.
Occupancy Rate:
- Percentage of available rooms occupied by guests over a specific period.
Average Daily Rate (ADR):
- Average revenue earned per occupied room per day.
Revenue per Available Room (RevPAR):
- Total revenue generated per available room over a specific period.
Guest Satisfaction Scores:
- Ratings and feedback from guest satisfaction surveys or online review platforms.
Repeat Guest Rate:
- Percentage of guests who return to the hotel for subsequent stays.
Employee Satisfaction Scores:
- Ratings and feedback from employee satisfaction surveys or performance evaluations.
- Ratings and feedback from employee engagement surveys or assessments.
Financial Performance:
- Revenue and profit margins for rooms, food and beverage, and other hotel services.
- Revenue and profit targets achieved over a specific period.
Sales and Marketing Metrics:
- Number of room nights booked through direct sales efforts, online channels, and travel agencies.
- Conversion rates for sales inquiries and reservations.
Job Type: Full-time
Pay: AED7,000.00 per month
Work Location: In person
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