Job Description

• Represents the Hotel Management in front of guests during Night Operating Hours
• Oversees the safety of the guests and takes rounds in public areas in line with the Security requirement.
• Providing hands-on guidance and support of all operations.
• Ensures a smooth End of Day in PMS.
• Takes appropriate action in case of any emergency in line with company policies and procedures and follows the internal communication and incident reporting.
• Works to achieve seamless integration of systems, policies and processes between the Hotel with a focus on optimizing efficiency and convenience for hotel guests.
• Responsible for the aesthetic appearance and functionality of all public space areas and guest amenities, including but not limited to: hotel grounds, Main Lobby, Pool, Lounges etc.
• Immediately respond to and resolve guest concerns in an empathetic manner, offering a sincere apology and providing timely follow-up and/or appropriate compensation if/when necessary.
• Takes ownership of any defects that negatively impact the guest experience and work together with hotel leadership to make the changes necessary to prevent reoccurrence.
• Champions the warm welcoming of guests to the hotel
• Lead a positive and professional Guest Services Team, with a focus on the guest experience and process efficiency. Act as a role model in leading the team.
• Manager on Duty
• Preferred Arabic speaker
• Immediate Availability Candidates Only.
• Minimum 4 years of successful front office work in Dubai hotels.

Job Types: Full-time, Permanent Salary: AED3,000.00 - AED4,000.00 per month