Job Description

Key Responsibilities:

Greet guests with a warm, professional, and fashion-forward demeanor in line with the brand image Manage reservations via phone, in-person, and online platforms Coordinate table assignments while considering flow, guest preferences, and server rotations Escort guests to their tables and present menus Manage guest waiting lists and inform guests of approximate wait times Handle special requests, VIP bookings, and dietary needs with care and confidentiality Communicate effectively with kitchen and floor staff to ensure smooth operations Maintain cleanliness and organization of the reception area Promote upcoming events, specials, and signature offerings Handle guest feedback and resolve minor complaints, escalating to management when necessary Ensure compliance with health, safety, and hygiene standards

Qualifications:

Previous experience in a high-end restaurant, cafe, or hospitality environment preferred Exceptional communication and interpersonal skills Fluent in English and Arabic, French is a plus Proficient in POS systems High level of personal grooming and fashion sense Calm under pressure with a proactive, solution-oriented attitude Available to work flexible hours, including evenings, weekends, and holidays

Key Attributes:

Elegant Presence:

Represents the brand with grace and confidence

People-Oriented:

Naturally friendly and enjoys creating memorable guest experiences

Attention to Detail:

Notices small things that elevate the guest experience

Team Player:

Works collaboratively with front and back-of-house teams
Job Type: Full-time