\xc2\xb7 Provide a warm and friendly welcome, leading guests and seating them at their table. \xc2\xb7 Take telephone bookings and maintain a clear and organized reservations system. \xc2\xb7 Maintain cleanliness of hostess station and surrounding areas, as well as of all menus. \xc2\xb7 Correct preparation of all necessary operational materials. \xc2\xb7 Effectively control guest flow in the restaurant ensuring maximum turnover. \xc2\xb7 Maintain and update guest database on a daily basis \xc2\xb7 Perform all opening, closing and side duties and fill out the required checklists. \xc2\xb7 To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence. \xc2\xb7 Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes. \xc2\xb7 To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly. \xc2\xb7 Must follow all processes and SOP\xe2\x80\x99s strictly and efficiently as instructed by the Assistant Outlet Manager/ Restaurant Manager or Asst. F & B Manager. \xc2\xb7 To undertake service training lead by the outlet Trainer/Leader to ensure full capability in understanding and executing service standards. \xc2\xb7 Address all guests by name to create a personalized service and adhere to the SNH Culture and standards. \xc2\xb7 Recognize and acknowledge all our regular and VIP guests and their preferences. \xc2\xb7 Update the Outlet Leader and Colleagues during briefings and service on guest\xe2\x80\x99s preferences and update any new preferences in Opera for in House guests and on the given external booking system for Patrons. \xc2\xb7 Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader to ensure an efficient solution is found. \xc2\xb7 Where needed to make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests for the buffet. \xc2\xb7 To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner. \xc2\xb7 Maintain good working relationship with own colleagues, and all other departments. \xc2\xb7 Learn safety, sanitation and hygiene policies. \xc2\xb7 Ensure the restaurant is ready to receive guests prior to opening and that both Service Team and tables are ready in line with opening standards. \xc2\xb7 Carry out any other duties as and when assigned by the Outlet Leader/Management of the Hotel. \xc2\xb7 Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Outlet sections, Back Area etc. while ensuring that your duties are completed to the highest level and standard. \xc2\xb7 Support the Team to conduct daily/weekly/monthly equipment \xc2\xb7 Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group. \xc2\xb7 Maintain complete knowledge of all F&B services, outlets and other hotel services in order to advise all guests accordingly. \xc2\xb7 Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times. \xc2\xb7 Assist other Food & Beverage Outlets in their operations within peak times when needed Job Type: Full-time Ability to commute/relocate:

• Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (Required)