Job Description

In the role of

Hostess/Reception

you will be responsible for:

Ensuring guests will receive outstanding customer service from a seamless arrival to their departure.

Monitoring if all calls, missed calls and emails have been answered in a correct manner and to guest satisfaction.

Assisting with guest special requests and inquiries.

Acting as a point of contact between reception team and Head Reception

Escort guests to assigned tables/areas.

Screening guest profiles, collecting helpful information to ensure guest receive the best hospitality experience.

Monitoring reservations, allocating tables, organizing floor plan in anticipation of daily service.

Organizing the grid in order to maximize online bookings.

Performing daily cleaning, opening and closing duties.

Assuring reception area is always presentable and cleanliness is spotless.

To attend all relevant trainings and to be fully knowledgeable of food/drinks menu.

Motivating team by providing guidance and support.

Producing daily and weekly reservation reports.

Briefing Front of House team about all relevant information regarding upcoming service.

Cloakrooms items assist the guests with their belonging.

Monitor and keep record of Lost and Found files.

Other responsibility: Any other tasks related to the nature of the work.

Help to organize taxi for guests when needed.

Be aware of the Royal Family, VIPs and the ADGM executive community in order to create a potential relationship.

To always be aware of all Regular Guests and all their preferences

To understand and follow protocol on Royal Family visits i.e extra tables for security.

To provide accurate wait times and monitor waiting lists.

People Management

Be willing and ready to assist colleagues as and when situations arise.

Always be ready to assist the new joiners on their training plans.

Send CVs to

careers@novikovabudabi.ae

Job Type: Full-time

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

fine dining: 3 years (Preferred)
Language:

* Russian (Preferred)