Job Description

Hostess - Restaurant
Job Title: Hostess
Department: Food & Beverage
Reports To: Restaurant Manager / Maitre D'
Job Summary:
The Hostess is the first and last point of contact for guests visiting the restaurant, setting the tone for their entire dining experience. This role requires a charismatic, organized, and well-presented individual with excellent communication skills. The Hostess is responsible for managing reservations, greeting guests, coordinating seating, and ensuring the smooth flow of the dining room.
Key Responsibilities:

• Guest Reception & Seating:
• Greet all guests upon arrival and departure with a warm, friendly, and professional demeanor.
• Manage the reservation book and seating chart efficiently to maximize table turnover and optimize seating arrangements.
• Escort guests to their tables, present menus, and inform them of their server.
• Manage the waiting list during peak periods, providing accurate wait times and maintaining guest satisfaction.
• Reservation Management:
• Answer telephone calls promptly and handle reservation inquiries, special requests (allergies, celebrations), and cancellations.
• Accurately record all reservation details in the system (e.g., OpenTable, Opera).
• Confirm reservations as per procedure and update the restaurant team on VIP arrivals or special occasions.
• Front Desk Operations:
• Maintain a clean, organized, and inviting hostess stand and entrance area.
• Coordinate with servers and management on table status and guest flow.
• Assist in managing coats or belongings for guests if required.
• Thank guests as they leave and invite them to return.
• Communication:
• Maintain clear and constant communication with the service and management teams.
• Handle guest complaints at the front desk with tact and immediately escalate issues when necessary.

Qualifications & Experience:

• Pleasant and professional appearance with a welcoming smile.
• Previous experience as a hostess or in a front-facing customer service role, preferably in an upscale restaurant or hotel.
• Excellent communication, interpersonal, and organizational skills.
• Ability to remain calm and courteous under pressure.
• Proficiency in reservation systems and basic computer skills.
• Fluency in English is essential; additional languages are a strong asset.

Skills Required