Job Description

Hostess, Level 53, One & Only One Za'abeel
(17806)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy(TM), and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
About The Role
Greet arriving guests, escort them to their table and provide estimated wait times (if applicable).
Strive for customer satisfaction by meeting all personal and special requests of guests
Answer the telephone, speak with anticipated guests that call to inquire about the menu, call ahead seating, wait times, comments/complaints, etc.
Supervise the team of hostesses which involves, organizing wait times, deciding other hostess duties, and directing them where to seat guests
Maintain waiting list, reservations, and seating chart for entire restaurant throughout service
Monitor dining rooms for seating availability, service, safety, and wellbeing of guests
Constantly communicate with the Restaurant Manager as well as all front of the house staff
Training and development of new hostesses
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the Restaurant Manager
Build relationships with repeat guests to develop and drive guest loyalty and maximize revenues
Knowledge of the resort and all facilities and offerings including but limited to on-going promotions, special events, etc.
Maintain all files, logbooks, menus, checks, bill folders, daily newspapers and oversee the hostess desk
Contribute to a positive food safety culture and comply with the O&O FSMS & Codex HACCP and Dubai Municipality food safety requirements.
Ensure honesty and integrity in the way tasks are executed and records maintained.
Report immediately to the immediate supervisor on any concerns that may be observed or realized which may affect food safety.
Maintain an interest in food safety matters, actively participate in food safety training and be aware of all the control measures and record keeping for which they are directly responsible.
About You
Minimum 2-year experience in a similar role in a luxury hotel or restaurant
International experience preferred
Excellent communication and interpersonal skills
Committed to and passionate about the Food and Beverage industry
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Skills Required