Job Description

Company Description

RIKAS Group is a leading lifestyle and hospitality group based in Dubai, known for creating world-class dining, hospitality, and leisure concepts. The group curates unique experiences that combine exceptional food, refined design, and warm, genuine service.


With a portfolio of award-winning restaurants and venues, RIKAS Group partners with renowned international brands and chefs to deliver innovative concepts that set new benchmarks in the region's hospitality scene. At the heart of RIKAS is a strong people-first culture, driven by passion, creativity, and excellence in guest experience.

The Hostess is the first point of contact for guests and plays a key role in delivering an exceptional and personalized dining experience. Representing the RIKAS brand, the Hostess ensures a welcoming atmosphere while managing reservations and guest flow in line with brand standards.


Key Responsibilities

Guest Experience

Welcome guests warmly and professionally upon arrival Ensure guests feel valued, comfortable, and well-attended throughout their visit Escort guests to their tables and present menus according to service standards

Reservations & Seating Management

Manage reservations, walk-ins, and waitlists using the restaurant booking system Optimize table allocation in coordination with the service and management teams Handle VIP guests and special requests with discretion and attention to detail

Communication & Coordination

Maintain constant communication with the floor team to ensure smooth operations Accurately communicate waiting times and manage guest expectations Escalate guest feedback or concerns to management when required

Brand Representation

Uphold RIKAS grooming, uniform, and appearance standards at all times Represent the brand values through professional behavior and positive attitude Ensure the host desk and entrance area remain organized and presentable

Qualifications

Previous experience as a Hostess in an upscale or lifestyle restaurant preferred Excellent verbal communication skills in English (additional languages are an advantage) Strong interpersonal and customer-service skills Ability to multitask and remain calm under pressure * Confident, polished, and guest-oriented personality