Job Description

Summary

Provide courteous, professional, efficient, and flexible service at all times, following Park Hyatt Dubai Standards of Performance Have full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set Be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned Be fully conversant with all services and facilities offered by the hotel Perform opening and closing procedures established for the Place of Work as assigned Have thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives Ensure that the Place of Work and surrounding area is kept clean and organized at all times Monitor operating supplies and reduce spoilage and wastage Handle guest enquiries either by telephone or in person in a courteous and efficient manner, report guest complaints or problems to supervisors if no immediate solution can be found, and assure follow-up with guests Make table reservations and thereby effectively control and maximize the flow of guests Assist in the operation and service as required Establish rapport with guests, providing guest recognition and good customer relationships Maintain and update the restaurant guest history records Maintain a legible and up-to-date reservation book Type and coordinate the printing of all restaurant menus for the Outlet Fully support the Departmental Trainers function in the Department assigned Project at all times a positive and motivated attitude and exercise self-control Have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures
Qualifications

High school diploma or equivalent; hospitality or tourism-related certification/diploma preferred Formal training in customer service, food & beverage, or hospitality management is an advantage Previous experience (1-2 years) in a luxury hotel, fine dining restaurant, or upscale hospitality environment Strong communication skills in English; additional languages are highly valued in international 5-star settings * Knowledge of reservation systems, point-of-sale (POS) software, and basic computer skills