Job Description

Main Responsibilities:

To greet guests/members with a courteous and professional manner at all times.

To answer the telephone in a professional and courteous manner.

To be informative towards Guests, providing them with details of up and coming activities.

To control and monitor the reservation system of the restaurant

To carry out a variety of reception related tasks, i.e. typing, keeping records/logbooks.

To report for duty 5 minutes before time, clean and tidy and wearing the correct uniform as per the standard of performance manual

To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction

To be flexible in assisting around different areas of the hotel in response to business and client needs

To perform all tasks to a consistent standard as detailed with the department standard of performance manual, and to promote within Hotel and Brand key Standards

To attend daily briefing sessions and Hotel/Departmental meetings when required

To attend training sessions and meeting when required and to operate in line with the training or information received

To demonstrate a pride in workplace and a high level of commitment

To allocate sections, in the absence of the Supervisor, before commencement of shift according to projected business.

Follows established systems for taking, placing, and delivering orders.

Provides guests of the restaurant with accurate invoices at the end of the meal.

Job Type: Full-time