Job Description

Position:

Hostess

Location:

Duabi

Reports To:

Restaurant Manager

Department:

Front of House

Job Overview:

The Hostess is responsible for welcoming guests, managing reservations, and seating customers in an efficient and friendly manner. As the first point of contact for guests, the Hostess plays a key role in creating a positive dining experience. They manage the flow of guests, maintain an organized seating chart, and assist in coordinating communication between the kitchen and wait staff.

Key Responsibilities:

Guest Reception:

Warmly greet and welcome guests as they arrive. Escort guests to their tables while managing seating assignments.

Reservations & Seating:

Handle phone and online reservations, including any special requests. Maintain an organized seating chart to ensure a smooth dining experience. Manage waitlists during busy periods and provide accurate wait times to guests.

Customer Service:

Provide excellent customer service, addressing any inquiries or concerns. Assist guests with special seating arrangements or accommodations.

Coordination with Staff:

Communicate guest preferences and special requests to servers and the kitchen. Ensure the restaurant's flow is maintained by coordinating table turnovers efficiently.

Maintain Cleanliness:

Ensure the entrance, waiting area, and hostess station are clean and presentable. Prepare menus and seating materials for guests.

Qualifications:

Experience:

Previous experience in customer service or the hospitality industry (preferred).

Skills:

Excellent communication and interpersonal skills. Ability to remain calm and organized during busy periods. Strong multitasking and problem-solving abilities. Friendly and professional demeanor.

Salary:

Competitive, based on experience

Hours:

Flexible, including evenings, weekends, and holidays

Job Type: Full-time