Hostess

Dubai, United Arab Emirates

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Job Description

Job Summary:
The Hostess/Host is the first point of contact for guests and plays a crucial role in creating a welcoming atmosphere. Responsibilities include greeting guests, managing reservations, seating guests efficiently, and ensuring smooth communication between the front-of-house and kitchen staff. The ideal candidate should have excellent customer service skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:

Greet & Seat Guests: Welcome guests warmly, escort them to their tables, and provide menus.
Manage Reservations: Handle phone, online, and walk-in reservations using booking systems (e.g., OpenTable, Resy).
Waitlist Management: Manage wait times during peak hours and notify guests when tables are ready.
Table Coordination: Monitor table turnover, communicate with servers, and ensure efficient seating.
Customer Service: Address guest inquiries, special requests, and complaints professionally.
Maintain Cleanliness: Keep the host stand, lobby, and entrance area tidy.
Assist Servers & Bussers: Support staff in resetting tables and ensuring smooth service flow.
Follow Safety Protocols: Adhere to health, safety, and sanitation guidelines.