Job Description

Job Summary:

We're looking for a friendly, outgoing, and organized

hostess

to be the face of our cafe. Needs to greet customers, manage the seating area, and support the team in delivering a great experience. The ideal candidate will have a friendly attitude, outstanding customer service abilities, and the capacity to make visitors feel at home. As a hostess, your duties will include taking reservations, welcoming and seating guests, and making sure the service runs smoothly. Immediate joiners are preferred.

Key Responsibilities:

Guest Reception & Seating:

To be the first point of contact for our guests

Greet guests warmly and promptly as they arrive

Helping a guest find a comfy spot.

Manage bookings and walk-ins to minimize down on waiting lists.

Reservation & Waitlist Management:

Manage reservations and seating assignments

Provide guests with accurate wait times and manage a waitlist if needed

Customer Experience & Service Support:

Managing takeout orders during a rush time, you'll be the heart of our front-of-house operations

Answer phones and respond to customer inquiries courteously

Assist with mobile or to-go orders

Answer basic customer questions about our menu, Wi-Fi, or seating

Ambience & Cleanliness:

Keep the front area clean, inviting, and organized

Maintain an organized front-of-house area

Keep up an elegant, professional appearance that highlights the brand.
To improve the overall dining experience, maintain focus on the lighting, music, and design.

Coordination with Team:

Communicate effectively with servers and kitchen staff to ensure smooth seating flow

Help with VIP reservations, exclusive dining experiences, and special event planning.

When necessary, assist the team with minor administrative duties.

Qualifications & Skills:

Previous experience in customer service or hospitality preferred

Excellent communication and interpersonal skills

Positive attitude and a team-oriented mindset

Ability to multitask in a fast-paced environment

Professional appearance and demeanor

Flexible availability, including evenings, weekends, and holidays

Able to stay calm and organized in a busy environment

Reliable and punctual

Previous experience in a coffee shop or food service is a plus, but not required

We encourage you to join our team and contribute to operational success if you are a prepared, strategic thinker and extremely passionate about being a great hostess.

Job Type: Full-time