Job Description

GENERAL DUTIES AND RESPONSIBILITIES OF THE POSITION 1. Contributes to creating high morale and team spirit by maintaining effective work relationships. 2. Communicate effectively to the restaurant's management any necessary information or requirement from the floor or from the guests, in order to ensure a smooth and healthy working environment. 3. Handles guests' complaints and feedback in the most professional manner. Ensures that guests are given quality services. POSITION DESCRIPTION IN DETAIL 1. Performs side-works during and at the end of each shift, such as; menu wiping, refilling of silver trays, cleaning high chairs, restroom check, pager inventory, arranging side stations, and updating the table map. 2. Provides precise information and addresses guests' queries by establishing a strong knowledge about the facilities of the restaurant, its daily events and functions, and social events in the country. 3. Maintains a complete and updated knowledge of all our foods and beverages, outlets, services, and hours of operation. 4. Sustains a friendly interaction with guests along with providing useful information about the restaurant's services and facilities, such as; the menu, designated dining areas, comfort rooms, and existing discounts and promotions. 5. Demonstrates welcoming the guests with a warm and courteous greeting upon their arrival and escorting them to designated/reserved tables, and bids them farewell at the time of leaving. 6. Estimates wait times to the guests and hands them pagers whenever the restaurant is full. 7. Maintains a guest history record of birthdays, special occasions, preferences of regular guests, and uses the same information to create a more personalized service. 8. Monitors reservations, table allocations, waiting lists, and discounts redemptions. 9. Checks reservation book on a regular basis for the next reservation. 10. Ensures that standard procedures concerning billing, takeaways, discounts and promotional details, shisha rules, standard operating procedures, and outside food policies are accurately carried out and strictly observed. 11. Presents menu to the guests while at the waiting area and explains the restaurant's pagers' range to them. 12. Courteously escorts guests to preferred tables upon availability and introduces them to the attending servers. 13. Coordinates with the runners about open and dirty tables for cleaning and set up. 14. Answers telephone calls, and takes daily guests' reservations and inquiries. 15. Ensures effective and fast delivery of services at all times. Maintains cleanliness and orderliness in the restaurant in alliance with the hygiene standards through random restroom checks, dining facilities inspection, checking the side stations, and informs the housekeepers should any of them require cleaning. OCCASIONAL RESPONSIBILITIES 1. Participating in any training/development scheme as recommended by senior management. 2. Assisting the management team in any outlined task. Complying with any reasonable request made by the management to the best of your ability. JOB SPECIFICATION

• Bachelor's Degree or Diploma in the Hospitality or Management field is a plus.
• Must have at least 1 year of work experience, in the same or similar role, in an up-scale hospitality environment.
• Must have good communication and decision-making skills.
• Must have good organization, multitasking, leadership, and management skills.
• Must be attentive to details.
• Must have a pleasant personality.
• Must be pleasant and professional-looking.

8. Must be knowledgeable with Restaurant Management Software. Job Type: Full-time Salary: AED4,000.00 - AED5,000.00 per month Experience:

• Restuarant Hostess: 1 year (Required)

Language:

• Arabic (Required)