Job Description

Job Title: Hostess

:

Greeting and Seating Guests:

Welcoming guests as they arrive at the restaurant, escorting them to their tables, and providing menus.

Managing Reservations:

Taking and confirming reservations over the phone or online, noting special requests or preferences.

Coordinating Waitlist:

Managing the waitlist during peak times, estimating wait times, and keeping guests informed about their status.

Communication Hub:

Acting as a central point of communication between guests and the restaurant staff, relaying information about special requests, allergies, or preferences to servers.

Maintaining Lobby Area:

Ensuring the lobby or waiting area is clean, organized, and welcoming for guests.

Assisting with Service Flow:

Coordinating with servers and kitchen staff to ensure timely seating and smooth turnover of tables.

Handling Guest Concerns:

Addressing guest concerns or complaints professionally and courteously, and escalating issues to management if necessary.

Upselling and Promotions:

Informing guests about specials, promotions, or featured menu items to enhance their dining experience and increase sales.

Knowledge of Restaurant Operations:

Having a good understanding of the restaurant layout, seating capacity, and operational procedures.

Team Collaboration:

Collaborating with servers, bartenders, and management to ensure efficient operations and excellent customer service.

Requirements:

High school diploma or equivalent required. Proven experience in a customer service role, preferably within the hospitality industry. Excellent verbal communication skills to interact effectively with guests and team members. Strong organizational abilities to manage reservations and seating efficiently. A customer-focused attitude with a dedication to providing exceptional service. Ability to collaborate effectively with colleagues to ensure seamless guest experiences.
Job Type: Full-time

Pay: From AED2,500.00 per month

Ability to commute/relocate:

Ajman: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

* Are you willing to join Immediately?