Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.


Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

The Host / Hostess is the first point of contact for guests and plays a key role in delivering a refined, welcoming, and memorable dining experience. At Raffles & Fairmont Doha, the Hostess represents the elegance, professionalism, and personalized service standards of both luxury brands by greeting guests, managing reservations, and ensuring smooth restaurant operations.

Key Responsibilities:

Greet guests warmly and professionally upon arrival Escort guests to their tables while presenting menus and explaining dining concepts when required Anticipate guest needs and provide personalized service in line with luxury standards Handle guest inquiries, special requests, and concerns courteously and efficiently Manage restaurant reservations using the designated booking system Maintain accurate waitlists and seating plans to optimize table turnover Coordinate with service and kitchen teams to ensure smooth guest flow Monitor dining room activity to maintain an elegant and calm atmosphere Communicate clearly with servers, supervisors, and managers regarding guest preferences and VIP arrivals Support the Food & Beverage team during peak hours Ensure special occasions (birthdays, anniversaries, VIP guests) are acknowledged Maintain impeccable personal grooming and uniform standards at all times Ensure the reception and waiting areas are clean, organized, and visually appealing Follow all hotel policies, service procedures, and brand standards Adhere to hygiene, safety, and sanitation guidelines Comply with local regulations and hotel policies

Qualifications

High school diploma or equivalent Previous experience in a luxury hotel or fine-dining restaurant is preferred Excellent communication and interpersonal skills Fluent in English (additional languages are an advantage) Strong customer service orientation and attention to detail Ability to remain calm and professional under pressure * Confident, friendly, and polished demeanor