Job Description

Hospital Operations Manager - Cosmetic & Plastic Surgery HospitalPurpose of the Role

To oversee and manage the daily operations of the hospital, ensuring full compliance with DHA/MOHAP regulations, adherence to patient safety and quality standards (including JCI principles), and delivering a premium patient experience in cosmetic and plastic surgery services.

Key ResponsibilitiesA. Operations & Administration

Manage and coordinate all hospital departments including reception, nursing, surgical units, recovery rooms, and outpatient services. Develop and implement operational policies, procedures, and workflows. Monitor daily schedules for surgeries, consultations, and follow-ups to ensure efficiency. Oversee procurement and inventory of surgical instruments, implants, and consumables. Oversee smooth functioning of pre-op, OT, PACU, and post-op units. Approve the daily surgical list and ensure patient readiness for surgery. Supervise coordination between surgeons, anesthetists, nurses, and patient coordinators. Ensure medical equipment maintenance schedules are followed and documented. Approve and monitor operational budgets, purchase requests, and supplier contracts. Maintain and update the hospital emergency preparedness plan (fire, medical, disaster).

B. Compliance & Quality

Ensure full compliance with DHA, MOHAP, and other regulatory authorities. Maintain hospital readiness for inspections, audits, and regulatory visits. Lead internal audits for DHA/MOHAP compliance. Ensure all facility, physician, and nursing licenses remain valid at all times. Implement infection control standards, sterilization tracking, and OT safety protocols. Oversee legal and ethical compliance of patient consent processes. Ensure complete, accurate, and secure medical record documentation. Align operational procedures with JCI Patient Safety Goals (patient ID, surgical site verification, etc.).

Take the approval of new facility layouts from DHA and ensure compliance with health facility guidelines.

C. Financial & Business Management

Work with management to set pricing, discounts, and promotional strategies. Monitor operational expenses and implement cost-saving strategies without compromising care quality. Analyze monthly revenue, occupancy levels, and surgery conversion rates. Approve special pricing, VIP packages, and marketing promotions. Negotiate with suppliers for implants, fillers, devices, and consumables. Track KPIs such as bed occupancy, OT utilization, and surgeon productivity. Reduce waste and operational inefficiencies.

D. Patient Experience & Service Excellence

Supervise patient coordinators to ensure a high-end patient service experience. Handle VIP and sensitive cases with confidentiality and professionalism. Monitor waiting times and streamline patient flow. Ensure post-operative follow-up systems are implemented and monitored. Review and resolve patient feedback and complaints promptly. Oversee patient education on recovery and post-op care.

E. Staff Management & Development

Manage recruitment, onboarding, and training of medical and non-medical staff. Prepare staff schedules ensuring full coverage in all areas. Conduct performance evaluations and apply disciplinary measures when needed. Organize monthly staff meetings for updates and performance reviews. Coordinate CPD (Continuing Professional Development) for clinical staff. Provide coaching and mentorship to department leaders. Manage staff attendance, leave planning, and overtime approvals.

F. Strategic Growth

Analyze market trends and adjust hospital service offerings. Introduce new services or procedures in consultation with medical leadership. Build partnerships with medical tourism agencies and wellness centers. Support marketing campaigns targeting patient acquisition and retention. Represent the hospital in conferences, exhibitions, and networking events.

Key Skills & Competencies

Strong leadership and team management skills. Deep understanding of cosmetic and plastic surgery workflows. Knowledge of DHA/MOHAP regulations and JCI standards. Excellent communication and negotiation abilities. Strong problem-solving and crisis management skills. Financial acumen and ability to make data-driven decisions.
Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED9,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

layout amendments: 1 year (Preferred) cosmetic/plastic surgery hospital: 1 year (Preferred) healthcare: 1 year (Preferred) hospital: 5 years (Preferred)
Language:

arabic (Preferred)
Work Location: In person