Job Description

Home Delivery Manager - Al Futtaim - Dubai, UAE
Position Overview
This Home Delivery Manager role at Al Futtaim in Dubai focuses on leading last-mile operations, overseeing merchandise pickup, home delivery, back-office coordination, and loading bay activities. The position plays a key part in ensuring smooth logistics, high service levels, and efficient resource planning across a fast-paced retail environment in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Supply Chain
Salary: 12000-16000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Develop and maintain customer complaint logs to drive service improvements
• Monitor competitor activity and market standards to enhance customer service visibility
• Manage the Home Delivery Area for maximum space utilization and faster delivery timelines
• Ensure all essential delivery and loading equipment is maintained and functional
• Direct Customer Service Assistants to support efficient delivery, assembly, and customer satisfaction
• Optimize job allocation to reduce lead times and improve workflow with other departments
• Maintain strong service quality standards with third-party suppliers, including periodic customer home visits
• Implement safety policies for loading bay areas, including fire protection requirements
• Protect assets and prevent losses through strong operational controls
• Review daily and monthly KPIs, analyze performance, and execute corrective actions
• Identify cost-saving initiatives and improve the overall customer experience
• Conduct MIS reporting, troubleshooting, and performance tracking
• Roll out last-mile operations at new locations as the business expands
• Collaborate with EIT teams to apply best practices and enhance operational systems
• Support store duty management to ensure efficient staffing and workflow

Ideal Profile

• Strong organizational and multitasking abilities in a high-volume operational environment
• Ability to lead, coach, and support junior team members
• Experience in resource planning, logistics coordination, and operational management
• Strong communication and customer service skills
• Ability to handle escalations and ensure smooth end-to-end delivery processes

Skills Set

• Home delivery operations
• Last mile logistics
• Resource planning and scheduling
• Customer service and complaints management
• KPI monitoring and performance analysis
• Supplier and third-party coordination
• Safety and loss prevention
• MIS reporting
• Workflow optimization

Why Join Us

• Work with one of the UAE's largest and most recognized retail groups
• Be part of a growing last-mile and customer experience operation
• Opportunities for career development within a large multi-brand organization
• Collaborative work culture focused on excellence, respect, and continuous improvement
• Exposure to modern logistics systems and large-scale delivery operations

About the Company
Al Futtaim Group is a leading diversified organization based in Dubai, operating across retail, automotive, real estate, finance, and healthcare. With partnerships across more than 200 global brands, the group continues to grow through customer focus, innovation, and operational excellence.
Job Title Home Delivery Manager - Al Futtaim - Dubai, UAE
Home Delivery Manager - Al Futtaim - Dubai, UAE
Position Overview
This Home Delivery Manager role at Al Futtaim in Dubai focuses on leading last-mile operations, overseeing merchandise pickup, home delivery, back-office coordination, and loading bay activities. The position plays a key part in ensuring smooth logistics, high service levels, and efficient resource planning across a fast-paced retail environment in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Supply Chain
Salary: 12000-16000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Develop and maintain customer complaint logs to drive service improvements
• Monitor competitor activity and market standards to enhance customer service visibility
• Manage the Home Delivery Area for maximum space utilization and faster delivery timelines
• Ensure all essential delivery and loading equipment is maintained and functional
• Direct Customer Service Assistants to support efficient delivery, assembly, and customer satisfaction
• Optimize job allocation to reduce lead times and improve workflow with other departments
• Maintain strong service quality standards with third-party suppliers, including periodic customer home visits
• Implement safety policies for loading bay areas, including fire protection requirements
• Protect assets and prevent losses through strong operational controls
• Review daily and monthly KPIs, analyze performance, and execute corrective actions
• Identify cost-saving initiatives and improve the overall customer experience
• Conduct MIS reporting, troubleshooting, and performance tracking
• Roll out last-mile operations at new locations as the business expands
• Collaborate with EIT teams to apply best practices and enhance operational systems
• Support store duty management to ensure efficient staffing and workflow

Ideal Profile

• Strong organizational and multitasking abilities in a high-volume operational environment
• Ability to lead, coach, and support junior team members
• Experience in resource planning, logistics coordination, and operational management
• Strong communication and customer service skills
• Ability to handle escalations and ensure smooth end-to-end delivery processes

Skills Set

• Home delivery operations
• Last mile logistics
• Resource planning and scheduling
• Customer service and complaints management
• KPI monitoring and performance analysis
• Supplier and third-party coordination
• Safety and loss prevention
• MIS reporting
• Workflow optimization

Why Join Us

• Work with one of the UAE's largest and most recognized retail groups
• Be part of a growing last-mile and customer experience operation
• Opportunities for career development within a large multi-brand organization
• Collaborative work culture focused on excellence, respect, and continuous improvement
• Exposure to modern logistics systems and large-scale delivery operations

About the Company
Al Futtaim Group is a leading diversified organization based in Dubai, operating across retail, automotive, real estate, finance, and healthcare. With partnerships across more than 200 global brands, the group continues to grow through customer focus, innovation, and operational excellence.
Post Details
Job Start Date
Salary from 12000.00
Salary to 16000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required