Job Description

Description de l'entreprise

ALTEN DELIVERY CENTER MOROCCO, a subsidiary of the world leader in engineering and technology consulting, was created in 2008 and is now established in Fez, Rabat, Tetouan, and Casablanca. The company currently employs over

2,300 consultants

and aims to reach

3,300 ALTEN engineers

by the end of 2027. ALTEN Morocco has become a key player in the professional integration of engineers. We support our clients -- leaders in the industry -- in their development strategies across the automotive, railway, IT, R&D, and Telecom & Media sectors.


Joining

ALTEN Morocco

means benefiting from:

Diverse career paths with opportunities for internal, sectoral, geographic, and functional mobility. Certified and diploma-granting training programs. Regular events designed to foster both well-being and high performance.

Description du poste

Assurer la gestion complete des operations reseau durant les periodes Hors Heures Ouvrees (HNO) : nuits, week-ends et jours feries. Il assure la coordination operationnelle du NOC, le pilotage des incidents majeurs, la gestion des maintenances programmees et la continuite de service en l'absence des managers de jour.

Garantir la surveillance continue du reseau multi-domaine via OSS/NMS. Superviser en direct les activites du Team Leader NOC et des Techniciens NOC pendant les shifts HNO. Prioriser les incidents critiques et mobiliser les equipes internes/terrain. Assurer la prise en charge des incidents majeurs durant la nuit. Valider la bonne qualification des incidents selon leurs criticitees. Garantir l'ouverture, l'escalade et la mise a jour des tickets ITSM. Assurer la communication vers les responsables d'astreinte / Duty Manager. Coordonner le traitement jusqu'au retablissement complet du service. Piloter les maintenances nocturnes ou les travaux programmes (night works) Controler le retablissement post-travaux (alarmes, KPIs, services). Rediger le rapport nocturne HNO incluant travaux & incidents

Qualifications

Bac+5 en reseau Telecom. De 5 a 7 ans d'experience Experience NOC, dont experience en gestion d'equipe. Tres bonne maitrise des reseaux IP, Radio, DWDM, Core EPC/IMS. Capacite prouvee en gestion de crise et prise de decision rapide. * Leadership, communication claire, autonomie totale en HNO.