Job Description

Schedule: Full-time Shift: Standard

Role Purpose Ensure effective and timely processing of inbound bad address shipments. Making sure all shipments are investigated and resolved in the shortest possible time.

Accountabilities System Management / Reporting To have a good command on HIC (DHL Application) in order to enter BAD addresses shipments accurately and timely in the system. Ensuring all shipments are scanned with appropriate checkpoint and comments on daily basis until it is hold in operation.

Shipment Processing Liaise with base operation to ensure all bad address shipments get sorted to Undeliverable department. Contact consignee and Shipper (in case of domestic shipments) to obtain detail addresses. Print and attach MAPS labels with complete address to the shipments and forward to courier followed by the update in the system.

Tracing / Escalation Escalate to international origins of unresolved international shipments through GEMA (DHL Application) and follow up on daily basis.

MAPS Update Ensure all the new addresses, which are obtained after consignee contact get update in the MAPS for future reference.

Competencies

Planning Organizing Establishing a course of action for self and others to accomplish goals. Establishing priorities, keeping track of progress and ensuring follow-up.

Communication Ability to communiate verbally and theritcally in most affective manner. Understand and convery message to others in clear and preceisly

Teamwork Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.

Problem / Complexity Process Think systematically and logically to resolve problems by using different alternative with care keeping in mind previous experience or knowledge.

MAJOR CHALLENGES To work against time in order to get all bad addresses shipments out of the department before each cycle and maintain MAPS database of all new customer address obtained after contact.

DEGREE OF SUPERVISION Undeliverable Leader / Base Operations Supervisor.

PERSON SPECIFICATION Education High Secondary Education.

Experience At least 2 years experience working as courier or base operation.

Technical Knowledge/Skills Good English (written and spoken). Good local and international geographical knowledge. Computer literacy preferrable. HIC (Dhl Application) usage and its functions.