Job Description

Job Title HelpPoint consultant

Description

The Company
As one of the UK's leading providers of business process outsourcing and professional services, they are servicing private and public sector organizations across Europe and now into the Middle East. Committed to providing the highest standards of service to their clients, they are constantly seeking the very best talent to join their team.
The Role
My client is seeking a Bi-Linugal HelpPoint consultant. The purpose of this role is to provide customer service support to distributors and policy holders through telephone and email correspondence.
Key duties will involve:

• Handling routine and complex enquiries from internal and external customers over the phone and through email
• Delivering high quality customer service that meets customer expectations
• Maintaining strict confidentiality of all processed data, including clients' details and historical records
• Contributing to the operational efficiency of the department through effective and efficient liaison with relevant individuals and units to ensure swift and efficient follow up of cases
• Regularly passing full surrender leads to the Customer Options Team, in order to achieve business retention targets

Arabic - Fluent / Excellent
English - Fluent / Excellent
Own a Car
Any
Have Driving License
Any

Job Skills

My client is seeking a well-educated candidate with exceptional customer service skills and ideally experience within the insurance/financial sectors, showing a good understanding on financial services products. Candidates must have excellent English and Arabic communication skills, both verbal and written.
The successful candidate should be reliable, a good team player and most importantly they must be able to work well under pressure.
Candidates must have good knowledge of all MS office publications.

About The Company

Mackenzie Jones Middle East has decades of HR, Marketing, Finance & Accounting, Sales, Secretarial & Business Support, Management Consulting and Engineering recruitment expertise. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.
So we always listen, constantly learn, occasionally challenge and frequently advise. It's all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.
We're growing rapidly because people appreciate our honesty, commitment and results.
Areas of specialties we recruit for are: Human Resources, Finance & Accounting, Marketing, Sales, Secretarial & Business Support, Executive Search, Banking & Financial Services, Management Consulting and Engineering.

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