Job Title: Helpdesk Technician I Job Location: Kuwait
Update: This position is 60 hours a week Job Responsibilities: Sit at help desk and respond to walk-in customer questions Field trouble calls via the phone and computer trouble ticketing system Perform laptop imaging and basic IP troubleshooting Build user accounts on the domain Add and remove computers from a Microsoft domain environment Assign user accounts to appropriate groups and permissions Build exchange mailboxes Troubleshoot user email issues Troubleshoot printers and map shared printers Document trouble calls and computer/network actions for reporting purposes Field trouble calls via the phone and computer trouble ticketing system. Job Requirements:
Must be a U.S. Citizen 2 years of operational experience Must be able to successfully pass a pre-employment drug screen and a comprehensive background check US Secret Clearance
Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending Accounts 401(k) Plan Company-paid Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Cell Phone Allowance Tuition Reimbursement (after one year)
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