Helpdesk Representative

Dubai, DU, AE, United Arab Emirates

Job Description

1. Document Handling: Receiving job-related documents from customers/agents via email or in person.


2. Job Registration: Logging job details into the Job Register for reference and tracking.


3. Coordination: Liaising with shipping lines, freight forwarders, customers, yard operations, HSE, and asset teams to plan container movements.


4. Container Planning: Strategizing container movement to and from the CFS.


5. Terminal Coordination: Ensuring timely return of DO-last and vessel-loading containers.


6. Email Monitoring: Regular checks and timely responses to container planning and general inquiries.


7. Inventory Reporting: Preparing and sharing weekly container inventory reports.


8. Special Jobs Coordination: Prioritizing container shifts in coordination with T&D.


9. Bundling Coordination: Updating container bundling status with the empty yard admin.


10. Ship Spares: Receiving ship spares and ensuring timely onboard delivery.


11. Nomination Coordination: Coordinating container nominations with the empty yard team.


12. OOG Cargo: Ensuring safe transfer of OOG cargo to CFS.


13. Custom Hold Planning: Handling containers with NOCs from Customs and Shipping Lines.


14. Special Handling: Managing overweight, spillage, and one-sided weight containers.


15. Leaking Containers: Coordinating status changes in case of leaks.


16. Night Shift Support: Collaborating with the technical team for operational needs.


17. Discharge List Monitoring: Reviewing discharge lists for container planning.


18. Stuffing Tally: Generating stuffing tallies as per system requirements.


19. Weighbridge Coordination: Handling weighbridge logistics.


20. Reporting: Preparing and sharing day/night closing reports, KPIs, and yard capacity utilization.


21. Team Instructions: Coordinating with foremen/supervisors for gang deployment.


22. Cargo Lashing: Managing tarpaulin, lashing, and cargo rearrangement with proper safety clearance.


23. Gate Passes: Issuing gate passes via Capella for smooth logistic operations.


24. Customer Service: Addressing customer inquiries and referring potential new business to the appropriate departments.


25. Technical Reporting: Reporting breakdowns of RS equipment, preparing work orders, and coordinating technician dispatch with the technical team.



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Job Detail

  • Job Id
    JD2069188
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, DU, AE, United Arab Emirates
  • Education
    Not mentioned