Description

Helpdesk Administrator

Dubai, United Arab Emirates

TRENDING

JOB DESCRIPTION

Day- to-day operations:

Implement day-to-day operations assigned for the Helpdesk Administration Section to ensure compliance with the established standards and procedures.

Serves as Team Lead for the administration and maintenance of company\'s IT asset including mobile IT equipment, PC, IT peripherals and company provided mobile SIMs

Serves as team lead for administration of IT Helpdesk operation

Administration of dispose the IT assets in compliance with Corporate Procedures.

Provide extensive first level technical support / phone or email support to IT Company\'s IT users, clients & vendors and coordinate with team for further support

Provide assistance for IT procurement and for IT budget preparation

Procedures, formulating and reviewing IT policies & procedures.

Monitor service calls/work requests

Assign the service calls for further actions to the respective team members and follow-up

Periodic review of service calls for resolutions

Monitor the service calls for potential SLA violations and do the follow-ups and escalate to IT Manager as appropriate

Provide IT induction to new joiners of company

Provide IT Clearance to quit employee for final settlement

Delegate and allocate responsibilities efficiently to manage task end to end

Prepare periodical reports for IT Manager such as call analysis, SLA violations, tasks exceeded allowed time limit, resource performance, KPO, Cost allocation etc

Coordinate with internal & external auditors for IT Audits

Streamline IT operations for ITIL compliance and standard IT governance practices

Follows the day-to-day operations related to own job to ensure continuity of work

Minimum Qualification:

Bachelor\'s degree

ITIL

3 - 6 years relevant experience in a large organization.

Thorough knowledge in implementing, administering and troubleshooting support, including first level technical/ phone/email support.

Experience in IT inventory management, IT Helpdesk system and Microsoft application.

Handling documentation related to IT operation.

Demonstrated ability to handle multiple projects concurrently and meet deadlines.

Demonstrated ability to organize, prioritize and successfully execute tasks in accordance with departmental / project objectives.

Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.

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ABOUT US

Over the past 38 years Drydocks World-Dubai, a DP World Company, has become a leading provider of marine and offshore services to the shipping, oil, gas and energy sectors. Conceived as an ambitious project under the guidance of H.H. Sheikh Rashid Bin Saeed Al Maktoum the late Ruler of Dubai, the yard is strategically located in a rapidly developing region of the world.

Drydocks World completes over 300 projects a year on average, with a record of handling 42 refurbishment projects simultaneously. The yard is spread over 200 hectares, 3 graving docks and 1 floating dock, with the largest dock capable of handling the world\'s largest ship, and over 3,700m of berth space. It also boasts an in-house-built floating crane, which can lift 2,000 metric tonnes, including the weight of lifting gear for all types of heavy lift operations.

Innovative projects have been constructed in Drydocks World, breaking records for some of the largest new build offshore fabrication projects worldwide.

The yard has received numerous awards and accolades including the Dubai Quality Appreciation Award, The Mohammed Bin Rashid Al Maktoum Business Award, Shipyard of the Year, and various HSE Awards including previously achieving the British Safety Council\'s prestigious \xe2\x80\x9cSword of Honor\xe2\x80\x9d on 11 occasions. Drydocks World aims to consistently deliver excellence and to achieve further success for the UAE\'s maritime industry, positioning Drydocks World as an international yard of choice.

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