Job Description

Job Summary

We are seeking an experienced and motivated

Help Desk Team Leader - IT

to lead and manage the IT Help Desk team. The role involves supervising daily support operations, ensuring timely resolution of IT issues, and delivering high-quality technical support aligned with business needs.

Key Responsibilities

Lead, supervise, and support the IT Help Desk team Monitor and manage help desk tickets to ensure SLA compliance Provide first and second-level IT support when required Escalate complex technical issues to higher-level IT teams or vendors Ensure smooth operation of IT systems, hardware, software, and networks Train, coach, and evaluate help desk staff performance Maintain IT documentation, procedures, and knowledge base Ensure compliance with IT policies, security standards, and best practices Coordinate with other IT teams and business departments
Qualifications & Experience

Bachelor's degree or Diploma in IT, Computer Science, or a related field

4-6 years

of IT support experience, including

team leadership

Strong knowledge of IT help desk operations and ticketing systems Experience with Windows OS, Microsoft 365, hardware, and basic networking ITIL certification is an advantage
Skills & Competencies

Strong leadership and people management skills Excellent troubleshooting and problem-solving abilities Good communication and customer service skills Ability to work under pressure and manage priorities Strong organizational and reporting skills
Additional Information

Saudi National (mandatory as per Saudization requirements) Immediate joiners preferred
Job Type: Full-time

Pay: From ?5,020.00 per month