The Head Waitress oversees the waitstaff team, ensuring excellent customer service, smooth operations, and high standards in food and beverage delivery.
Key Responsibilities:
Supervise and coordinate waitstaff activities during shifts
Ensure guests receive prompt and courteous service
Train and mentor new waitstaff members
Handle customer complaints and resolve issues professionally
Assist in scheduling staff and managing daily operations
Maintain cleanliness and organization of the dining area
Collaborate with kitchen and management teams for smooth service
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